Case Study: Technology Organizational Readiness
FIFA Soccer World Cup - Germany 2006

Challenge: Facilitate an organization in the implementation phase of new operational technologies being rolled out for ease of operations within the company environment.

Introduction: The Rhiannon Group has become specialists in the design and creation of educational methods for unique technologies for organizations. Organizations are forced to invest large quantities of resources in new technology to stay competitive. Whether this happens for normal operations or exceptional endeavors, executive management need the reassurance that the new products are fit for purpose and that their personnel are trained and capable of using these products correctly. The facilitation of readiness exercises and initiatives allowing employees, designers and executive managers within organizations, to learn, train and understand new products, is an extremely important part of the roll out process. Organizational readiness initiatives encourage new management strategies and best operational practices to ensure value for investment from the start. The Rhiannon Group has performed such exercise for FIFA and the 2006 Melbourne Commonwealth Games.

Stakeholders:
Commonwealth Games 2006 – M2006 technology, Telstra, Minolta, ICBS, Cisco, etc

FIFA – Germany World Cup 2006 FIFA Competitions, FIFA accommodation, FIFA Credentials, FIFA travel Germany 2006 travel, transport and technology.

Strategy/Process: The Rhiannon Group understands the most important factor when approaching readiness projects is simplicity. Using the fact that we are a complete third party, we first learn to understand the entire functionality of the proposed new technology software/hardware. Once an understanding of the objective of the new service is attained and the method of how the client wants their organization to benefit from this service, we design and develop a custom built training and evaluation model around the agreed set goals. We then use training modules to deliver learning techniques back to the people who will use the products. We observe from a third party perspective and process feedback and feelings regarding the new products. We can then understand and develop where the new technology may still need work, and how we should develop our contingency planning, thus ensuring organizational readiness.

Result/Conclusion: Results of exercises such as these are that staff become competent in the use of new systems and give feedback in a relaxed environment before systems are in operation. We then learn how to tweak the new systems while developers are still on site to suit our needs. Executive Management get an opportunity to see the organizations investment in operation, management familiarize themselves with the new product, allowing them to create operational contingencies. The benefits in exposing your personnel to this style of exercise are enormous, and your will be provided instant results.