Case Study: Operational Integration
Melbourne 2006 Commonwealth Games and OCGC

Challenge
The complete integration of all Victoria government dedicated resources into a functional responsive unit for the 2006 Commonwealth Games.

Introduction
The City of Melbourne and the Victoria government had allocated huge resources, by creating a specific government entity, to manage their operations and responsibilities for this Games project, the biggest event the city had endeavored to hold. However with 5 months to Opening Ceremony, the new agency was still working independently of the Games Organizing Committee, with no integration or service alignment strategies in place. The result was massive duplication effort and resources across the games, without any cohesive plan for command, control or communication for project delivery.

Stakeholders
Melbourne 2006 Commonwealth Games, City of Melbourne and Victorian government all Games affected operating departments (transport, infrastructure, security, police, technology, etc) Australian Government, World’s Media

Strategy
To highlight to affected stakeholders the importance and necessity of an integrated approach to their already accomplished games operating plans. This would show them how to achieve maximum efficiencies, while developing a comprehensive cohesive management strategy to allow maximum control of Games-wide operations.

Process
Evaluation and refining of the existing individual department operating plans was carried out. An integrated games-wide vision was created with the executive management of the key affected stakeholders. A structured comprehensive delivery plan focusing on our client goals was then created. Once the operating plan was complete we initiated training and readiness modules to educate the delivery personnel on the new structures. When complete understanding and confidence in the new plan was acknowledged, we initiated and generated the contingency plans for all affected stakeholders, thus finalizing complete planning and integration for successful delivery

Result/Conclusion
A complete successful operation was delivered over the entire city of Melbourne for the 3 weeks of the games. The Victorian government acknowledged to be one of the most proactive and prepared government’s to ever aid staging an event of this magnitude, and made considerable savings on their operating budgets. Two weeks after the completion of the Games, Melbourne was recognized as the most livable city in the world.